Terms of service
🌿 Terms & Conditions
Brand: Naniji Natural
Company: Craftgroom Ecommerce Pvt. Ltd.
Registered Office: A-58, Sector 65, Noida – 201301, Uttar Pradesh, India
Last Updated: November 2025
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1. Introduction
Welcome to Naniji Natural, a brand owned and managed by Craftgroom Ecommerce Pvt. Ltd.
By accessing or using our website, mobile application, or purchasing our products (“Services”), you agree to be bound by these Terms and Conditions.
If you do not agree, please refrain from using our platform.
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2. Use of the Website
• You must be 18 years or older to make a purchase.
• You agree to use the website only for lawful purposes and in compliance with all applicable laws and regulations.
• You agree not to use this website in any way that may cause damage or disrupt access for other users.
3. Product Information
• Naniji Natural products are formulated with natural and Ayurvedic ingredients.
• All descriptions, images, and details on our website are provided for informational purposes only and may vary slightly from the actual product due to natural ingredient variations.
• While we ensure the highest quality, individual results may vary depending on skin or hair type.
⚠️ Disclaimer: Naniji Natural products are not intended to diagnose, treat, cure, or prevent any disease. Customers are advised to perform a patch test before full use.
4. Pricing and Payment
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
• We reserve the right to modify prices, offers, or product availability at any time without prior notice.
• Payments can be made through credit/debit cards, UPI, wallets, COD, or other available modes.
5. Shipping and Delivery
• We aim to process and ship all orders within 2–5 business days of receiving the order.
• Delivery timelines may vary based on location, courier partner, or unforeseen conditions.
• Once shipped, the tracking details will be shared via email or SMS.
6. Returns, Replacements & Refunds
Please refer to our detailed Return & Refund Policy available on our website.
Returns are accepted only for damaged, defective, or incorrect items reported within 48 hours of delivery.
7. Cancellations
• Orders can be cancelled only before dispatch.
• Once shipped, cancellations are not permitted due to product hygiene and safety regulations.
8. Intellectual Property
• All trademarks, logos, product names, website design, and content are the intellectual property of Craftgroom Ecommerce Pvt. Ltd.
• Reproduction, copying, or unauthorized use of any part of this website or its materials is strictly prohibited.
9. Limitation of Liability
• Craftgroom Ecommerce Pvt. Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
• We do not take responsibility for allergic reactions or side effects resulting from misuse or individual sensitivity.
• Customers are advised to read all ingredient lists and instructions carefully before use.
10. Third-Party Links
Our website may contain links to third-party websites for convenience.
Craftgroom Ecommerce Pvt. Ltd. is not responsible for the content, privacy policies, or practices of these external websites.
11. Privacy Policy
Your privacy is important to us.
Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India.
In case of any disputes, the jurisdiction will lie exclusively with the courts of Noida, Uttar Pradesh.
13. Contact Us
For any queries, complaints, or support, please contact:
📧 support@nanijinatural.com
📞 +91-9211229077
🕒 Monday to Friday, 10 AM – 6 PM